FREQUENTLY ASKED QUESTIONS

• Q: Do I need an International Driver’s License to drive in Chile?
  • A: It is not necessary to have an International Driver’s License to drive in Chile. You can use your license from your home country.
• Q: Can I travel to Argentina in a rental vehicle?
  • A: Yes, some of our vehicles can be authorized for travel to Argentina. However, it is necessary to get a special permit and additional insurance, which we process at an additional charge. You must book this service at least one week in advance. You can request a permit for 25 or 55 days when making your online reservation. Simply select the option you prefer in "Options and Coverages", where you can see the associated charges.
    
    To process the documentation, we require copies of the passports and driver's licenses of each driver, the dates during which the vehicle will be in Argentina and the number of passengers that will be in the vehicle. We must receive this information at least one week before the start of the rental.
    
    For further information about the vehicles that can be authorized, additional insurance coverage and guarantee requirements, please see the section "Geographic Restrictions" in our Rental Policies page.
• Q: Can I travel to Peru or Bolivia in a rental vehicle?
  • A: Unfortunately, Chilean insurance does not have coverage for Peru or Bolivia, so it is not possible to travel to those countries in a rental car.
• Q: Can I return the car in Argentina?
  • A: No, the vehicle must be picked up and dropped off in Chile. In addition, the vehicle must be brought back to Chile by the same driver that took it to Argentina.
• Q: Can I pick up the car and return it in different cities?
  • A: Yes, one-way rentals between our offices is possible, subject to additional charge. If you wish to rent one-way, please contact us at [email protected] Our one-way rates and conditions are available in our Rental Policies.
• Q: How old must I be to rent a car?
  • A: The renter and additional drivers must all be at least 23 years old.
• Q: What are Daily, Week-end and Weekly rates?
  • A: Daily Rate: 24 hours from the pickup time. Week-end Rate: pickup on Friday during office hours and return the following Monday at the same time as pickup (3 full days). Pickup and drop-off exclusively in our Bellavista Office. Weekly Rate: applied to rentals of 7 or more days.
• Q: What do I need to rent a vehicle?
  • A: All renters must show a valid driver’s license, passport and a major credit card with CLP 350,000* (about USD 600) available for guarantee purposes (this amount is not charged but must be authorized). *If authorization for travel to Argentina is requested, the required guarantee rises to CLP 1,400,000 or about USD 2,400.
• Q: Is a credit card required to rent a vehicle?
  • A: Yes, we require a credit card for guarantee purposes. We accept Visa, Mastercard, Diners Club or American Express.
• Q: Can I use cash or a check for the required guarantee?
  • A: No, we do not accept cash or checks in guarantee. Only a credit card guarantee is acceptable. You may, however, pay the rental charges with cash or a check from a local bank.
• Q: What kind of coverage is included in the standard insurance?
  • A: Our standard insurance (mandatory) is composed of:
    
    CDW: covers collision damage and theft with the following deductibles: CLP 350,000 for collision damage in Chile, CLP 700,000 in case of theft or rollover, CLP 1,400,000 in case of collision or theft in Argentina.
    
    DAT: Third party liability within Chile.
    
    The insurance also includes 24 hour road assistance anywhere in Chile. Standard insurance is mandatory.
    
    We also offer a waiver of deductible in case of collision (EDD) at additional cost. For further information, please see Insurance details in our Rental Policies Page.
• Q: Does the theft insurance cover personal effects?
  • A: The theft insurance only covers theft of the rental vehicle. Therefore, theft of personal effects is not covered by the insurance. As a precaution, we strongly recommend not leaving personal effects in the vehicle unattended, even for a few minutes.
• Q: My credit card covers CDW. Can I decline your insurance?
  • A: Our insurance is mandatory, therefore, it cannot be declined nor discounted.
• Q: How can I make a reservation?
  • A: You can reserve through our online system, e-mail us at [email protected] or you can call us at +56 (2) 2963 8760.
• Q: How do I modify or cancel a reservation?
  • A: To modify or cancel a reservation, send us an email to [email protected] or call us at +56 2 2963 8760. For cancellations, you must notify us at least 72 hours prior to the start of your reservation to avoid no-show charges. For further information please see Rental Policies.
• Q: I am a foreigner; do I have to pay sales tax (IVA)?
  • A: Yes. Sales tax exemption for tourists is only applicable to hotel (lodging) expenses, therefore, the sales tax on car rentals (19%) is obligatory.
• Q: Is there a limit or charge for mileage?
  • A: All our rates include unlimited free mileage.
• Q: Is there an extra charge for additional drivers?
  • A: You may have two additional drivers at no extra charge. Additional drivers must meet our minimum age requirement and show a valid driver’s license and passport.
• Q: Do you deliver cars at the Santiago airport?
  • A: Yes, our counter is in the Rent-A-Car area located next to door number 2 in the Arrivals level (1st floor).
• Q: What is your pickup and drop-off policy?
  • A: Pickup and drop-off can be arranged at any time outside our office hours, subject to additional charge as stated in our OFF-HOUR PICK-UP or DROP-OFF policy.
• Q: Where are you located?
  • A: Our Santiago Airport counter is located in the Rent-A-Car area next to door number 2 in the arrivals level (1st floor).
    
    Our Bellavista - Providencia office is located in Bellavista 0183, Providencia, Santiago, in the heart of one of Santiago’s main tourist areas and just a few blocks away from the Baquedano Metro station.
    
    Our Santiago Downtown Office is located in Curicó 360, Santiago, walking distance from the Universidad Católica Metro station. Map
    
    Our Puerto Montt office is located in a Rent-A-Car Terminal just outside the airport. We provide complimentary shuttle bus service and transit time is less than three minutes.
• Q: What are your office hours?
  • A: Our locations have differing operating hours. Please see our Rental Policies.