FAQ

In general you must: 1) Meet the minimum age; 2) Present a valid driver’s license and passport; and 3) Present a major credit card in the renter’s name. For details on credit card and other requirements, please see Requirements.

You can drive in Chile with your local license. An international permit is not necessary.

The minimum age is 23 years. Exceptions may be possible under certain conditions. For more information, please see Requirements.

Yes, to rent a vehicle a major credit card is indispensable (Visa, Mastercard, Amex or Diners). For more information, please see Requirements.

No, cash is not acceptable for the rental guarantee. Only a major credit card is acceptable.

No, the credit card must belong to the renter, and the renter must be present when the vehicle is picked up.

You can reserve online in two minutes:

Step 1: On the main image of each page there is a form with a “Find My Car” button. Select the pickup and drop-off locations, dates and times, then click “Find My Car”.
Step 2: A new window will open with a list of available vehicles. Choose your desired vehicle category.
Step 3: To add optional services click “Options & Coverages” and select those you wish to add. Then click “Reserve This Vehicle”.
Step 4: If you are a returning customer, enter your email and last name to retrieve your information. Otherwise, click the New Customer link.
Step 5: Enter your personal data, credit card, flight info if applicable, and click “Complete Reservation”

You can also reserve by email, telephone or online chat.

Day: 24 hours from vehicle pickup time.
Weekend: vehicle pickup on Friday within normal office hours and return the following Monday at the same time. Pickup and drop-off must be at the same location.
Week: applies to rentals of 7 continuous days or more.

To manage your reservation, visit our
Online Reservations System

You can also send us an email to [email protected] or call us at +56 22 963 8760. Cancelations must be notified 72 hours in advance to avoid any no-show charges. For more information, please see Cancellations.

Yes, additional drivers that meet our requirements may be authorized. For details please see Additional Drivers.

Yes, we have a rental counter inside the airport terminal on the ground floor, just outside Customs next to Door #2. There is a charge for pickup and/or drop-off at the airport. For more information, please see Pick-up and Drop-off at the Santiago Airport

No, all our rates include unlimited mileage.

Unlimited mileage means that your rental rate will be the same regardless of the amount of miles traveled.

A TAG is an electronic device that is installed in all our vehicles to permit the charge of tolls and parking fees. The TAG works in Santiago, as well as the rest of the country.

Our rates include tolls for urban expressways in Santiago* up to a maximum stipulated in our Rental Policies. Tolls over and above the daily limit, all tolls for expressways out of Santiago, and any parking fees are the renter’s responsibility and may be charged well after the end of the rental.

For more information, please see Automatic Tolls in Santiago (TAG), Tolls Out of Santiago and Parking Fees.

*Santiago expressways: Vespucio Sur, Costanera Norte, Acceso Vial AMB, Autopista Central Urbana, Vespucio Norte Express and San Cristóbal Tunnel.

Payment is due before vehicle pickup. To facilitate the pickup process, the rental guarantee and the rental charges will be retained up to 72 hours prior to pickup. Payments for permits for travel to Argentina are due upon request of the service and are non-refundable.

To continue a rental beyond the stipulated drop-off date, an extension must be requested and authorized at least 72 hours in advance. During high season rental extensions may be denied.

A value added tax (IVA) of 19% is applied to vehicle rentals, charges and fees.

Yes, car rental services do not have any tax exemption for foreigners. Tax exemption for foreigners only applies to lodging services (ie. hotels).

Santiago Airport SCL is located in the airport terminal, ground floor, next to door #2.

Santiago Bellavista is located on Bellavista 0183, Providencia, a few blocks from the Baquedano Metro Station.

Santiago Downtown is located on Curicó 360, Santiago, a few blocks from the Universidad Católica Metro Station.

Santiago San Miguel is located on Gran Avenida 5428 (corner Departamental), San Miguel, next to the Departamental Metro Station (Line 2).

Puerto Montt Airport is located in a Car Rental Terminal one kilometer from the airport terminal. A shuttle bus service operates between the airport and the car rental terminal.

Our locations have different operating hours. For details, please see Office Hours.

Vehicular restriction is a prohibition to circulate on certain days of the week based on the last digit of the license plate. This restriction applies to vehicles older than 2012 from May 1 to August 31. Our fleet is much newer and is, therefore, not affected.

Our fleet page has the cargo capacity of each vehicle expressed in liters.

In general, all our passenger cars from the Compact category up have Bluetooth. The City Car and commercial vehicle categories may not have Bluetooth.

In general, all our passenger sedans from Economy to Full Elite, our SUVs and minivans are equipped with Isofix.

• GPS rental
• Mobile Wifi rental
• Baby and infant seats
• Snow chains
• Permits for travel to Argentina
• Supplementary insurance

Yes, you can drop-off in a different location than pickup, subject to additional charge. For further information, please see One Way Rentals.

For complete information about standard and optional insurance coverage, please see Insurance.

No, theft insurance only covers the vehicle, not the contents. As a precaution, we recommend never leaving personal effects inside unattended vehicles, even for a short time.

Our standard insurance is included in our rates, therefore, it is not necessary to decline it in order to avail of your credit card coverage.

Yes, we can authorize certain categories of vehicles for travel to Argentina. For details, please see Geographic Restrictions.

Unfortunately, there is no insurance coverage for Perú or Bolivia, therefore, it is not possible for our vehicles to travel to those countries.

No, rental vehicles must be returned to Chile by the same drivers that were authorized to take them out of Chile.