Rental Policies

Rental Policies

Services Included
Requirements
Insurance: Coverage and Options
General Conditions
Rates: Prices, Rate Types, Makes and Models
Payment Conditions
Cancellations, No-Show, Rental Extensions and Overdue Returns
Fuel Charges
Additional Drivers
Office Hours and Off-Hour Service
Pick-up & Drop-off at Santiago Airport
Pick-up & Drop-off at Calama Airport
Pick-up & Drop-off at Concepción Airport
Pick-up & Drop-off at Puerto Montt Airport
One way rentals
Geographic Restrictions
Emergencies
Urban Expressway Tolls (TAG)
Interurban Tolls
Charges for Parking
GPS Units
Fines for Traffic or Parking Violations
Vehicular Restriction

Note: CLP = Chilean pesos

Services Included

• Unlimited mileage
• Insurance covering collision damage, theft and third party liability, with deductible – See available options and conditions

Top of Page

Requirements

• Minimum age for all drivers: 23. Drivers from 20 to 22 years of age are accepted, in which case the insurance deductible is doubled. Drivers under 23 years of age are not accepted for travel to Argentina.
• A valid driver’s license and passport for each driver. Tourists may drive with a license issued in their country of origin. An international permit is not necessary to drive in Chile. Resident aliens and Chilean citizens must present a license issued in Chile.
• A major credit card in the name of the renter (MasterCard, Visa, Diners Club or American Express). At the time of vehicle pick-up, the credit card must have an available balance equivalent to the amount of the rental plus a guarantee* as explained below, and must be valid a minimum of 3 months after the rental termination date.
• Payment is due before the start of the rental. To facilitate the rental process, the guarantee and rental value will be retained up to 72 hours before the pick-up date.

*The guarantee is a retention on the credit card during the term of the rental contract (it is not a charge). The retention is released when the rental contract is closed in our office. Please keep in mind that the liberation of the guarantee can take from several days up to a month when the credit card is of foreign origin. The time it takes to complete this process depends on the issuing bank and the credit card processing company. If the retention is not liberated within a month, please contact your bank first. If the problem persists, you can contact our customer service department an we will do what we can to speed the process up.

The amount of the required guarantee varies according to the size of the vehicle:

If authorization for travel to Argentina is requested, the required guarantee increases to CLP 1,000,000 for Small vehicles, CLP 1,400,000 for Medium and CLP 1,800,000 for Large.

It is possible to reduce the amount of the guarantee by contracting optional coverage as explained below.

Top of Page

Insurance

Standard Coverage (included) = CDW, DAT
Included in the rental and incorporates the following coverages.

CDW: Partial Collision Damage and Theft Waiver
This insurance covers collision damage and theft with a deductible per event within Chile, according to the following table:

In case of rollover, total loss, theft of the vehicle, or collision damage in Argentina, the amount of the deductible is doubled. Exclusions: windshields, windows, tyres, accessories, optional equipment, radios, damage under the vehicle, loss or breakage of keys, loss of documents or license plates are NOT covered by CDW.

DAT: Third Party Liability
This insurance covers third party liability and civil responsibility up to CLP 14,150,000 within Chile.

Assistance Coverage (optional) = CDW, DAT, Roadside Assistance (AR)
Adds Roadside Assistance to the Standard coverage.

Roadside Assistance
Covers emergency assistance 24×7 from Arica to Puerto Montt and towing service in Chile up to a maximum of CLP 200,000 (about 200 kms on highway). Conditions: 1) Coverage is restricted to official roads; 2) Vehicles that require towing must be returned to their location of origin.

If coverage has not been contracted, the cost of roadside assistance is as follows: CLP 30,000 flat fee for assistance, CLP 1,500 per kilometer if the vehicle requieres towing, plus any additional costs necessary to get the vehicle on the tow truck.

Plus Coverage (optional) = CDW, DAT, AR, RDD, SLP
Adds RDD and SLP to the Assistance coverage.

RDD: Reduction of CDW Deductible
Coverage that reduces the CDW deductible to CLP 350,000. In addition, the required guarantee is reduced to CLP 350,000 for all categories.

SLP: Supplementary Liability Protection
Coverage that increases third party liability limit from the standard CLP 14,150,000 to CLP 28,300,000.

Premium Coverage (optional) = CDW, DAT, AR, RDD+, SLP+
Adds RDD+ and SLP+ to the Plus coverage.

RDD+: Reduction of CDW Deductible Plus
Coverage that reduces the CDW deductible to CLP 250,000. In addition, the required guarantee is reduced to CLP 250,000 for all categories.

SLP+: Supplementary Liability Protection Plus
Coverage that increases third party liability limit from the standard CLP 14,150,000 to CLP 42,450,000.

Super Protection Coverage (optional) = CDW, DAT, AR+, SLP++, EDD, SACA
Adds EDD y SACA to the Premium Coverage, and increases the limits of roadside assistance and third party liability coverage. Upon contracting this coverage, the required guarantee is reduced to CLP 250,000 for all categories.

EDD: Waiver of CDW Deductible
Coverage that waives the renter the responsibility of paying the CDW deductible.

SACA: Accessory Coverage
Covers loss or damage to the following accessories: windshields, windows, tyres, external mirrors, wheel covers, locks, antenna, security kit (extinguisher, jack, wheel wrench), windshield wipers and radio.

AR+: Roadside Assistance Max
Increases the limit of emergency towing service from CLP 200,000 to CLP 500,000.

SLP++: Supplementary Liability Protection Max
Coverage that increases third party liability limit from the standard CLP 14,150,000 to CLP 70,750,000.

Optional Coverage Conditions

• Must be contracted prior to vehicle pick-up
• Coverage is only applicable in Chile
• Drivers below 23 years of age can contract the Assistance, Plus and Premium coverages only. The applicable guarantee and deductible will be double the normal.

Insurance Exclusions
Insurance coverage will not apply in the following events or circumstances:

• The driver is not in possession of a valid driver’s license.
• The driver is under the influence of alcohol or drugs that produce disinhibitory or hallucinogenic effects or drowsiness. Under Chilean law, a person is construed to be under the influence of alcohol if the concentration of alcohol is equal to, or greater than, 0.3 grams of alcohol per 1000 grams of blood at the time of the accident.
• The driver flees from the scene of the accident.
• The person driving has not been expressly authorized in the Rental Contract to drive the rental vehicle.
• Damage caused by misuse, abuse or negligence.
• Damage caused by overloading the vehicle.
• Damage caused by the use of incorrect fuel.
• Damage or loss of personal effects of the renter or passengers.
• Damage to parts or components under the vehicle.
• Damage caused by driving in water or on roads in poor condition or unfit for vehicular traffic, or when weather conditions do not permit safe transit.
• Damage to the interior of the vehicle, cigarette burns, carpet or upholstery stains.
• Loss or damage of ignition keys.
• Loss of vehicle documents or license plates.
• Damage to the vehicle or third-parties as a result of the commission of a crime, use in competition (wagers, challenges, races or contests) or damage caused by deliberate malicious acts committed by the driver or his passengers with the intention of causing such damage.
• Failure to follow proper accident reporting procedures as informed at the time of vehicle pick-up.

Top of Page

General Conditions

No Smoking

All our vehicles are designated non-smoking. We request our customers to respect this disposition as a courtesy to fellow travelers. A fine of CLP 25,000 will be charged for smoking in our vehicles to cover the cost of cleaning.

Rates

Prices are subject to change without prior notice unless confirmed by a written reservation. All prices are in Chilean pesos (CLP). Any dollar amounts are approximate and will vary according to the rate of exchange at the time of payment.

The rental rates assigned to each reservation or rental contract are calculated according to the length of the rental. In general, longer rental periods have lower daily rates. Therefore, when vehicles are returned before the original drop-off date, rental charges are re-calculated using the rental rate corresponding to the new rental period, which may result in a daily rate that is higher than the original daily rate. In any case, the total rental charge will never be higher than the original total when a vehicle is returned ahead of time.

RATE TYPES
Daily Rate: 24 hours from the pickup time.
Week-end Rate: pickup on Friday anytime during office hours and return the following Monday at the same time as pickup (3 full days). Pick-up and return in our Bellavista office exclusively.
Weekly Rate: applied to rentals of 7 or more continuous days.

VEHICLE MAKES AND MODELS
The indicated makes and models are subject to availability at the time of pickup. Therefore, our company reserves the right to make substitutions for vehicles of similar characteristics, or of a superior category, without prior notice.

Top of Page

Payment Conditions

Payment is due before the start of the rental. To facilitate the rental process, the guarantee and rental value will be retained up to 72 hours before the pick-up date.

DEBIT CARDS/CASH
Neither debit cards nor cash are accepted for guarantee purposes, but may be used to pay for rental charges.

Top of Page

Cancellations

Reservations may be cancelled free of charge up to 48 hours before the scheduled pick-up date. Cancellations within 48 hours of scheduled pickup will incur a charge equivalent to one day’s rent at the daily rate of the vehicle category reserved. Payments for permits and insurance to travel to Argentina are not refundable.

NO-SHOW
Customers who do not show up at the scheduled pickup date and time of the reservation, will incur a charge equivalent to one day’s rent at the daily rate of the vehicle category reserved. As a courtesy, we will hold a vehicle for 1 hour after the original reservation pickup time, unless there is a wait list for the vehicle.

RENTAL EXTENSIONS
Any changes in date or time of return must be communicated at least 24 hours in advance. Rental extensions must be authorized at least 72 hours in advance. During high season, rental extension requests may be denied.

OVERDUE RETURN
There is an additional charge for vehicles returned after the date and time specified in the contract. Every extra hour will be charged at 0.25 times the daily rate. Every extra day will be subject to a surcharge of 20% of the applicable daily rate.

Top of Page

Fuel Charge

Fuel is not included. Vehicles must be returned with the same amount of fuel to avoid fuel charges.

If you do not receive your rental vehicle with a full tank, return it full and we will credit the value of the extra fuel with a 20% premium over the average cost of fuel in gas stations near our location.

Top of Page

Additional Drivers

There is a charge of CLP 1,500 per day for each additional driver. Additional drivers must be at least 23 years old and present a valid driver’s license and passport. Drivers from 20 to 22 years of age are accepted, in which case the insurance deductible is doubled. Drivers under 23 years of age are not accepted for travel to Argentina. There is no limit to the number of additional drivers that may be authorized.

Top of Page

Office Hours

Our normal office hours are:

Office hours during special dates and holidays are:

OFF-HOUR PICK-UP or DROP-OFF
You can pick up or return your vehicle at anytime day or night only in our Santiago Airport SCL and Puerto Montt Airport locations. At the Puerto Montt airport there is an off-hour charge of CLP 17,900 tax included. Off-hour services must be arranged at least 24 hours in advance.

Top of Page

Pick-up and Drop-off at the Santiago Airport

There is an airport fee for pick-up at the Santiago (SCL) airport equivalent to 9% of total rental in all categories.

PICK-UP
Our counter is located in the Rent-A-Car area next to door number 2 in the arrival level (1st floor).

RETURNS
Returns at Santiago Airport take place at the official Rent a Car parking lot, as shown in this map.

Top of Page

Pick-up and Drop-off at the Calama Airport

There is an airport fee for pick-up at the Calama (CJC) airport equivalent to 9% of total rental in all categories.

PICK-UP
Our counter is located in the Rent-A-Car area inside the main lobby of the airport terminal.

RETURNS
Drop-off at the Rent-A-Car parking inside the airport parking lot.

IMPORTANT NOTICE: This location only accepts payments with credit cards, debit cards or electronic fund transfers. For security reasons, payments with cash or checks are not accepted.

Top of Page

Pick-up and Drop-off at the Concepción Airport

There is an airport fee for pick-up at the Concepción (CCP) airport equivalent to 9% of total rental in all categories.

PICK-UP
Our agent will be waiting for you at the exit from baggage claim.

RETURNS
Drop-off at the airport parking lot where our agent will be waiting for you. It is very important to coordinate drop-off at least 24 hours in advance by calling our callcenter. Drop-off at the Concepción Airport has no charge.

For the moment, pickup and drop-off can only be done during normal office hours.

Top of Page

Pick-up and Drop-off at the Puerto Montt Airport

There is an airport fee for pick-up at the Puerto Montt (PMC) airport equivalent to 9% of total rental in all categories.

PICK-UP
Our counter is located in the Rent-A-Car area inside the main lobby of the airport terminal.

RETURNS
Drop-off at the Rent-A-Car parking inside the airport parking lot.

There is no charge for pick-up or drop-off at the Puerto Montt airport during office hours. Outside office hours there is a charge of CLP 17,900 tax included.

Top of Page

One Way Rentals

It is possible to return cars to a different office than the originating office, subject to the charges specified in the table below (amounts are Chilean pesos and include sales tax):

Top of Page

Geographic Restrictions

Some of our vehicles** can be authorized to travel to Argentina with the purchase of a special permit and additional insurance. You must specify that you wish to travel to Argentina at least one week in advance of your pick-up date. It is NOT possible to travel to Peru or Bolivia in our vehicles.

The cost of the permits and insurance for travel to Argentina are as follows:
• Permit and insurance for 1-15 days – CLP 89.900
• Permit and insurance for 16-25 days – CLP 159.900
• Permit and insurance for 26-55 days – CLP 229.900

The authorization for travel to Argentina is for the duration of the rental contract and cannot be extended. The renter is fully responsible for returning the rental vehicle to Chile on or before the expiration of the rental contract. The vehicle must be returned to Chile by the same person that was authorized to take it to Argentina. In case of mechanical problems or accident, the authorized renter must accompany the vehicle to the border to formalize its re-entry to Chile with the customs authorities.

To process the documentation, we require copies of the passports and driver’s licenses of each driver, the dates during which the vehicle will be in Argentina and the number of passengers that will be in the vehicle. We must receive this information at least one week before the start of the rental.

While in Argentina, the auto insurance covers theft of the rental vehicle as well as material damage caused by collision, roll-over, fire, lightning or explosion, subject to a deductible of CLP 1,000,000 for Small, CLP 1,400,000 for Medium, or CLP 1,800,000 for Large vehicles. The third-party liability insurance for Argentina covers damage to persons up to USD 40,000 per person with a maximum of USD 200,000 per event, and damage to objects up to USD 20,000 per object with a maximum of USD 40,000 per event.

Payments for permits and insurance to travel to Argentina are not refundable.

Important: Customs regulations prohibit Argentine citizens from taking rental vehicles from Chile to Argentina.

**Vehicles in the categories Compact (S), Economy (S), Medium Elite (M), Full Elite (M), SUV (L), Cityvan (L), Minibus (L), Pickup 4×2 (M), Pickup 4×4 (L) and Diesel Cargo Van (S). If authorization for travel to Argentina is requested, the required guarantee increases to CLP 1,000,000 for Small, CLP 1,400,000 for Medium y CLP 1,800,000 for Large vehicles.

Top of Page

Emergencies

To request assistance please call the telephone number specified in the Rental Contract. The limits of the assistance will depend on the coverage contracted.

If coverage has not been contracted, the cost of roadside assistance is as follows: CLP 30,000 flat fee for assistance, CLP 1,500 per kilometer if the vehicle requieres towing, plus any additional costs necessary to get the vehicle on the tow truck.

Top of Page

Urban Expressway Tolls (TAG)

Tolls for the use of urban expressways* (TAG or Televia) are not included in our prices and will, therefore, be charged in addition to rental fees.

The renter must choose one of these methods:

• A fixed charge per day equal to the daily pass of the urban expressway system, which is currently CLP 6,800 since January 1, 2019.
• The value of toll charges incurred as per actual usage, plus an administration fee. The administration fee is CLP 1,400 per day, up to a maximum of CLP 14,000 (10 days).

The billing of toll charges based on actual usage can take place well after the end date of the rental due to the delay in our reception of toll invoices.

*Urban Expressways: Costanera Norte, Acceso Vial AMB, Autopista Central Urbana, Vespucio Sur, Vespucio Norte Express and San Cristóbal Tunnel.

This policy does not apply to replacement vehicle rentals from insurance companies.

Top of Page

Interurban Tolls

Tolls for use of expressways, roads, bridges or tunnels not specified under Urban Expressways* shall be regarded as Interurban Tolls which are not included in our prices. Interurban tolls that are charged to the rental vehicle’s TAG account are the renter’s responsibility and will be billed separately. Such charges may be made well after the end date of the rental due to the delay in our reception of toll invoices.

*Urban Expressways: Costanera Norte, Acceso Vial AMB, Autopista Central Urbana, Vespucio Sur, Vespucio Norte Express and San Cristóbal Tunnel.

Top of Page

Parking Fees

Fees for use of parking facilities are not included in our prices. Charges for parking that are imputed to the rental vehicle’s TAG are entirely for the renter’s account and will be billed separately. Such charges may be made well after the end date of the rental due to the delay in our reception of parking invoices.

Top of Page

GPS Units

GPS units are available as an optional service subject to additional charge. The units are of the Garmin brand and the maps of Chile are provided by Garmin Chile. The maps of Argentina, from Proyecto Mapear, are provided as a courtesy at no charge. Our company cannot be held responsible for any damage, either direct or indirect, that could be attributed to malfunctioning GPS units or the accuracy of the installed maps. The renter is responsible for corroborating the direction of traffic and road conditions on-site. Eventual problems with the GPS units and/or maps will in no way exempt the renter from his/her contractual responsibilities as set forth in the motor vehicle rental contract.

Top of Page

Fines for Traffic or Parking Violations

Fines for traffic or parking violations that occur during the rental term are the renter’s responsibility and will be billed separately in addition to an administration fee of CLP 10,000 for each fine. Such charges may be made well after the end date of the rental due to the delay in our reception of judicial notifications.

Vehicular Restriction

Vehicular restriction is a prohibition applied to cargo vehicles (trucks, pickups and cargo vans) to circulate on certain days of the week based on the last digit of the license plate, determined randomly, when the authorities declare an environmental pre-emergency (2 digits) or emergency (4 digits) in Santiago.

The restriction applies to the area inside the ring encircled by Américo Vespucio from 10:00 am to 6:00 pm. This disposition is applicable from May 1 to August 31 of each year.

The episodes of environmental pre-emergency and emergency are unforeseeable events of force majeure, as determined by the competent authorities. As such, the restriction is to be considered part of the traffic regulations that drivers must respect, and is beyond the responsibility of our company.

Fines for violations of the vehicular restriction are the renter’s responsibility and will be billed separately in addition to an administration fee of CLP 10,000 for each fine. Such charges may be made well after the end date of the rental due to the delay in our reception of judicial notifications.

Top of Page